Texas SDA 2 Non-Emergency Medical Transportation
MTM arranges non-emergency medical transportation within Service Delivery Area (SDA) 2, which includes the following Texas counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Matagorda, Montgomery, Newton, Orange, Polk, San Jacinto, Tyler, Walker, Waller, and Wharton.
- ADA Copay Instructions
- Client Rights and Responsibilities
- Mileage Reimbursement Trip Log for Individual Transportation Providers (ITPs)
- ITP Enrollment Packet
- ITP Enrollment Packet – Spanish
- Parental Accompaniment Form
Transportation ProvidersJoin our provider network
Office: 5151 Mitchelldale Street, Suite A-10
Houston, Texas 77092-7201
Directions: From downtown Houston, take I-10 W. Take exit 764 toward Washington Ave./Westcott St. Turn right onto Washington Ave., then right onto Hempstead Rd. Make a right onto Fairway Park Dr., then a right onto Mitchelldale St. MTM’s building is on your right.
Hours: 8 a.m. to 5 p.m., Monday – Friday
To schedule transportation:
Call 1-855-MTP-HSTN or 1-855-687-4786 at least two business days before your visit. If it’s less than two business days until your appointment and it’s not urgent, we might ask you to set up your visit at a different date and time. For long distance trips, please call at least five business days in advance.
If your ride is late:
Call MTM RideFinders at 1-888-513-0706 if you had a pre-scheduled return ride and you have waited for more than 30 minutes, or if you called the transportation provider after your appointment and have waited for more than one hour.
If you are not satisfied with the service you receive:
Call 1-877-633-8747. Good service is important to us. We will follow up on all complaints and contact everyone who was involved in setting up and giving you the ride. You may also call the Office of the Ombudsman at 1-877-787-8999.