South County Route Begins in Florida

MTM, Inc. announced today that starting November 5, 2014, it began operating a new deviated fixed route transportation service in Florida, the South County Route. This service provides transportation from Martin County to Palm Beach County, an area previously unserved by public transit and other types of transportation service.

“Prior to the South County Route implementation, residents in this area relied on expensive, sometimes unreliable cabs for transportation to doctor’s appointments, grocery shopping, and other life-sustaining and -enhancing services,” said Lisa Sanders, MTM’s Florida Program Director. “Now, the South County Route provides residents with free transportation in their community, allowing us to help expand mobility options for individuals with disabilities.”

The project was supported through Florida’s Shirley Conroy grant program. Under this program, MTM was awarded two 14-passenger, wheelchair lift vehicles to use for the route. On its first day of service, the route transported 25 passengers.

The South County Route operates on Wednesdays from 7:30 a.m. to 5:30 p.m. For more information on the service, call MTM’s local office at 1-866-836-7034 or visit www.mtm-inc.net/martincounty.

MTM is a medical and transportation management company that removes community barriers for six and a half million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process eight million calls and schedule ten million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Partners with SSM Health Care for Non-Emergency Transportation

MTM, Inc. announced today that it has partnered with the St. Louis-based SSM Health Care system to provide transportation for seniors to outpatient appointments. In September, MTM began transporting seniors to three of the organization’s seven St. Louis area hospitals: St. Mary’s Health Center, DePaul Health Center, and St. Clare Health Center. MTM anticipates providing between 2,400 and 2,600 trips to these facilities each year.

In an effort to keep seniors happy and healthy in their own homes, the SSM system offers free transportation to a variety of outpatient treatments. Working in conjunction with SSM’s transportation scheduling department, MTM provides ambulatory, wheelchair, and stretcher transportation based on each patient’s needs and qualifications to participate in the program.

“As MTM’s first non-emergency hospital transportation program, our collaboration with SSM Health Care has proven to be an excellent partnership focused on providing high quality services to seniors,” said MTM’s President and CEO Alaina Maciá. “Working with SSM to achieve our vision of communities without barriers through reliable transportation helps ensure seniors receive important, life-enhancing medical services. We look forward to a long-lasting relationship and opportunity for expansion to serve SSM’s other regional health centers.”

MTM is a medical and transportation management company that removes community barriers for six and a half million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process six million calls and schedule ten million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Releases Mobile Application for Transportation Providers

MTM, Inc. announced today that its Provider Trip Management (PTM) Mobile application is now available for both Android and Apple smartphones. PTM Mobile is free for MTM’s network of transportation providers to download on the Google Play Store and the iTunes Application Store. The application’s service went live November 6.

Designed as an interactive arm of MTM’s scheduling system, PTM Mobile gives transportation providers instant access to their assigned trips, including alerts regarding new trips in real time as they are assigned. The application also allows transportation providers to document and maintain trip details as service is provided, as well as transmit data and reports to MTM. This includes GPS and time stamps for transportation, ensuring the highest quality, most timely service is provided to passengers at all times. Migrating these processes to a mobile format increases efficient access to information for both MTM and transportation providers while limiting paper processes.

In the future, MTM plans to add to the application’s functionality with options for collecting passenger signatures during trips and submitting claims via smartphone.

“The release of the PTM application is a leap forward for mobile technology at MTM and illustrates our commitment to providing convenient, intuitive technology solutions for our transportation provider partners,” said Chief Information Officer Joe Federer. “We look forward to continuing to evolve our mobile approach to ensure our transportation providers have access to the tools they need to be successful and provide high quality service for our clients and members.”

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates seven customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Honored with Best of West St. Paul Award

MTM, Inc. announced today that its Minnesota-based MNET operation was recently selected for the 2013 Best of West St. Paul Award in the Local Passenger Transportation category by the West St. Paul Award Program. MTM, which employs 45 staff at its St. Paul office, provides more than 900,000 annual non-emergency medical transportation (NEMT) trips to approximately 445,000 Medicaid members in the eight-county metropolitan area surrounding Minneapolis/St. Paul.

Each year, the West St. Paul Award Program honors the achievements and accomplishments of local businesses. Recipients are local companies that enhance the positive image of small business through service to their customers and the community, making the West St. Paul area a great place to live, work, and play.

“MTM is honored to have our MNET operations recognized for the high quality transportation services we strive to deliver every day,” said MNET Program Director Barb Platten. “NEMT services are extremely important to the Medicaid population, and we take our duty of helping these members access life-sustaining medical appointments seriously. Thank you to the West St. Paul Award Program for recognizing this and to our transportation partners for helping us to achieve our goals.”

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Awarded Paratransit Brokerage Contract in New York City

MTM, Inc. announced today that it has been awarded a paratransit brokerage contract for MTA New York City Transit (MTA NYCT)’s Access-A-Ride (AAR) program. Under this new program, MTM will subcontract with livery and black car companies to ensure AAR customers have access to their community through paratransit service, a type of flexible transportation provided to passengers with disabilities. Like other public transit providers, NYCT is mandated by the Americans with Disabilities Act (ADA) to offer complementary paratransit service.

To allow for back-up availability, NYCT opted to award the program to two contractors through a 60%/40% split; MTM was awarded 60% of the program. The estimated contract value is $106 million for the initial three year period. NYCT may also choose to exercise an option of up to two years following the initial term. MTM anticipates providing approximately 1.2 million annual trips to AAR customers. Implementation of New York City’s five boroughs will be phased in gradually. Beginning November 1, MTM will utilize its new operations center in Brooklyn to schedule and dispatch trips assigned by NYCT to a highly qualified network of transportation providers.

“Paratransit service is an extremely important component of any transit agency’s transportation program, and MTM is honored to be a part of NYCT’s innovative broker approach,” said MTM President and CEO Alaina Maciá. “For 18 years, MTM has been a top non-emergency transportation broker, serving disabled and elderly populations in a high quality manner. We are excited to begin applying our innovative management methods to provide high quality oversight of daily operations, achieve vast cost reductions, and meet our goal of helping the communities we serve eliminate barriers to daily living needs.”

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Meets Wisconsin Stakeholders at Bad River Health Fair

As Wisconsin’s new non-emergency medical transportation (NEMT) manager, MTM, Inc. is excited to get to know residents and become a part of the state’s diverse community. On July 17, MTM’s Melissa Workman and Christina Meyer attended a health fair at Bad River Health and Wellness Center in Odanah. Melissa and Christina hosted a booth at the fair to distribute informational pamphlets, member cards, and ForwardHealth updates. Well-attended by local residents, medical professionals, and other stakeholders, MTM’s booth and snow cones offered a reprieve from the hot day.

MTM, Inc.’s Christina Meyer and Melissa Workman attend the Bad River Health Fair July 17

MTM, Inc.’s Christina Meyer and Melissa Workman attend the Bad River Health Fair July 17

“It was a joy to meet so many stakeholders who are excited about MTM’s presence in Wisconsin,” Melissa Workman, MTM’s Education, Training, and Outreach Coordinator said. “We were able to talk to many Medicaid and BadgerCare Plus members who are now well-educated on the new NEMT processes. One member who frequently attends treatment for liver disease now knows how to use our mileage reimbursement process, and is excited to have convenient access to her appointments.”

As MTM prepares for the August 1 start date of the NEMT program, Melissa and other local staff will continue to reach out to Wisconsin stakeholders for educational opportunities.

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Begins Transporting THP Members in District of Columbia

MTM, Inc. announced today that on July 1, it began providing non-emergency medical transportation (NEMT) services to members of Trusted Health Plan (THP), a Medicaid managed care plan that serves the District of Columbia. Under this new NEMT program, MTM will provide approximately 31,500 annual trips to a population of 30,000 members. The initial one-year contract will bring MTM a projected $670,000 in annual revenue.

Working with THP’s case managers, MTM will identify members with complex healthcare needs, who will then be designated as VIPs. This status will allow members with complex and/or chronic conditions to schedule same day appointments, with the ultimate goal of decreasing emergency department utilization by 10%, improving medication compliance to 90%, and achieving an appointment attendance rate of 95%.

“Overutilization of emergency department services is a huge concern for many health plans, and MTM’s ability to immediately transport members to their primary care physicians will divert many THP members who may have previously been inclined to visit the emergency room instead,” said MTM President and CEO Alaina Maciá. “Transportation is an important aspect of any health plan’s benefits, and we look forward to working with THP to ensure members access to the care they need to stay healthy.”

MTM is a medical and transportation management company that removes community barriers for more than three million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community-based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and health care providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Adds Medicaid Transportation Contract in Volusia County, Florida

MTM, Inc. announced today that it has been named as Volusia County, Florida’s Medicaid non-emergency medical transportation (NEMT) provider beginning July 1. This one-year emergency contract adds the Daytona area to MTM’s Florida operations, which consist of the Martin and Collier County communities.

Utilizing a network of transportation vendors, MTM will maximize transportation resources by bringing vast program improvements to the contract, including 24/7/365 customer service and scheduling operations; extensive driver and vehicle credentialing and training; mileage reimbursement, bus pass, and volunteer transportation programs; and potential added shuttle routes. The program will fall under MTM’s Florida management team, led by Program Manager Lisa Sanders, and will be operated out of its existing Martin County office.

“Florida passengers rely on MTM for dependable, quality-driven transportation that provides access to their daily needs within the community, and we are excited to add Volusia County to this population,” said MTM President and CEO Alaina Maciá. “We look forward to bringing innovation, creativity, and efficiencies to meet the unique needs of Volusia County’s transportation disadvantaged passengers.”

MTM is a medical and transportation management company that removes community barriers for more than three million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community-based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Expands WellCare Operations with New Multi-State Contract

MTM, Inc. announced today that it signed a new contract with WellCare Health Plans, Inc. (NYSE: WCG) to manage its non-emergency medical transportation (NEMT) benefit under an eight state program. The contract covers approximately 70,000 Medicare members and more than 250,000 Medicaid and long-term care members in Connecticut, Florida, Georgia, Illinois, Missouri, New York, Ohio, and Texas.

“WellCare has a focus on preventative care to help our members lead better, healthier lives,” said. Dr. Bernie Cohen, WellCare’s Vice President of Quality Management. “Through agreements like this one with MTM, we strive to ensure that members receive the right care, at the right time, in the appropriate setting.”

Prior to the award of this contract, MTM held a contract with WellCare in Missouri and Illinois. The new contract represents a significant increase to MTM’s existing WellCare business.

“Transportation services are an important and valuable benefit. By offering members safe, reliable transportation to their medical appointments, WellCare and MTM are successfully removing barriers that might otherwise prevent this often vulnerable population from receiving necessary healthcare services,” said President and CEO Alaina Maciá. “With a shared vision and commitment to quality transportation, our companies continue to be united in providing excellent service to members. We look forward to growing with WellCare into the future.”

MTM is a medical and transportation management company that removes community barriers for more than three million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community-based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and health care providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates five customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Brings More Funding to Martin County

As a value-added service to its clients, MTM often explores opportunities to bring additional funding to the programs it operates. As the Community Transportation Coordinator (CTC) in Martin County, Florida, MTM was recently awarded three grants to fund projects aimed at bringing vast service improvements to the local transportation disadvantaged population.Two New Freedom grants will facilitate the introduction of a volunteer program that will allow MTM to provide a projected 4,000 additional trips each year, as well as the development of a new local shuttle route. Read more about the volunteer program here. Both projects will be implemented in July. A third Shirley Conroy grant will purchase a new vehicle for MTM’s subcontracted transportation providers to utilize in delivering services to passengers. The three grants total approximately $195,000.

“With program funding decreasing across the board, MTM is committed to identifying future needs and minimizing the impact on passengers who rely on these important services,” said MTM’s Martin County Program Manager Lisa Sanders. “Grant funding will help reduce unmet service demand while providing continued safe, reliable transportation for the local transportation disadvantaged population.”

As the CTC in Martin County in 2009, MTM improves community access for approximately 147,000 passengers. It has brought vast program improvements to the contract, including 24/7/365 customer service and scheduling operations; extensive driver and vehicle credentialing and training; and the implementation of a rural shuttle service, made possible by a 2010 New Freedom grant, which transports more than 150 riders each month. Last year in Martin County, MTM provided approximately 40,000 trips and maintained a passenger satisfaction rate of 97.6%.