MTM’s technology – automatically ensures we deliver.
MTM’s Systems Department is responsible for the technology infrastructure and operations support of the MTM business operations including IT service desk, network (LAN & WAN) administration, system health monitoring, telephony system management, system/business continuity, and information security/privacy. The department serves internal and external clients to ensure all systems function optimally.
Having a dependable technology infrastructure such as MTM’s is no accident, but requires strategic planning and a dedicated staff to support it, along with a commitment to implementing qualified improvements. MTM invests in the company’s technological infrastructure to ensure our clients receive the best service possible. For example, in 2001, MTM invested just over $1 million upgrading our telephone system to increase efficiency and reliability. This upgrade consisted of implementing Cisco Systems CallManager call-processing application. It utilizes state-of-the-art Voice over Internet Protocol (VoIP). VoIP enables MTM to provide more cost-effective trip request processing than customer service centers that operate over traditional telephone lines.
