Service Provider Training & Resources

As a dedicated partner to our service providers, MTM is committed to the development, success, and continuous education of our providers and their employees. Each provider within our network receives training and educational resources from MTM, helping to strengthen our network as a whole and meet the requirements of our clients.

Below are links to online training modules that service providers are required to complete, as well as additional resources that providers may find helpful. Education on MTM protocols, the credentialing process, our electronic claims system, and more are available by contacting your Network Representative.

For questions or additional assistance, please email networktraining@mtm-inc.net.

Training Modules

Additional Resources and Tips from MTM

It is imperative that providers report all accidents and incidents to MTM, regardless of severity. In addition, if a vehicle is involved in an accident, the driver should immediately call the police to obtain a police report. Sometimes members may not seem hurt at the time of the accident; however at a later time will report that they sustained injuries. A police report will help to protect your company and MTM in these situations.

Please utilize the following Accident and Incident Forms to report occurrences:

Accident and Incident Form – Nevada: This form must be submitted to MTM by the end of the business day following the accident or incident; injury reports must be made verbally to MTM within three hours of the occurrence.

Accident and Incident Form – Texas: This form must be submitted to MTP within one hour of an accident or incident with injury, or within 24 hours of an accident or incident without injury.

Accident and Incident Form – All Other Locations: This form must be submitted to MTM by the end of the business day following the accident or incident; injury reports must be made verbally to MTM within three hours of the occurrence.

Transportation Provider Help Desk Prompts Prompts to use when calling MTM’s Transportation Provider Help Desk.

Transporting Dialysis Patients What is dialysis and how to make your dialysis passengers travel more comfortably.

Transporting Patients with Cancer Suggestions from the American Cancer Society.

Fuel Saving Tips Learn how to make your gas money last longer.

Replacing Tires Five easy steps to find out if your tires need to be replaced.

Summer Pedestrian Safety Suggestions for driving safely amongst pedestrians and children.

Winter Driving Winter-readiness inspection suggestions.

Driving on Slippery Roads Tips for assisting and transporting passengers on slippery roads and walkways.

Ergonomics Tips to make your work space and vehicle more ergonomic and comfortable.

Provider Tools

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