Nevada Non-Emergency Medical Transportation
Don’t Risk a Gap in Your Health Insurance. Nevada Medicaid will soon restart eligibility reviews.
Be aware of potential renewal scams. The State of Nevada has warned about potential email, text, and phone scams offering fraudulent services that ask for payment to renew Medicaid eligibility. Nevada Medicaid will never ask you to pay to renew your coverage. Click here for more information.
MTM is the state of Nevada’s non-emergency medical transportation (NEMT) manager. We arrange rides for eligible Medicaid members throughout the state. Call us to set up a ride to your health care provider for a covered Medicaid service if you have no other way to get there. We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, use the menu above to find program details specific to your needs.
Book your gas mileage reimbursement (GMR) trips quicker and easier than ever! You can now schedule your GMR trips 24 hours a day, seven days a week using our self-service tools. Just call 1-844-879-7341 to get started. Please note that if you are requesting GMR for the first time, you will need to speak to a representative. The reimbursement rate is $0.21 per mile. We encourage you to use this flexible mode of transportation, which complies with all social distancing recommendations. If GMR is your current approved mode, your only other option is public transportation, if it is available in your service area.
Sandra Stanko
Nevada Program Director
- Email: sstanko@mtm-inc.net
- Phone: 702-323-7700
- Office:
750 Pilot Road, Suites G&H
Las Vegas, Nevada 89119 - Customer Service Hours: 7 a.m. to 6 p.m. PST, Monday-Saturday
- Web Chat Hours: 5 a.m. to 3 p.m. PST, Monday-Friday
To schedule transportation:
Call us at 1-844-879-7341. We encourage you to call at least three business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule routine trips Monday through Saturday from 7 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week. At this time, Nevada Members are not able to schedule new rides through the MTM Link Member Mobile App or Web Portal, but you can use MTM Link to view the details of your past and future trips.
To file a complaint:
We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-844-879-7341.
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