Nevada Members

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Remember:

  • All rides must be for a Medicaid-eligible medical service
  • You can schedule a ride Monday through Friday from 7 a.m. to 5 p.m.
  • You are encouraged to call five business days before your appointment
  • Have your trip information ready when you call
  • Be ready at least 15 minutes before your ride is scheduled to arrive

Important Toll-Free Phone Numbers

  • To schedule a ride call 1-844-879-7341
  • If your ride is late call 1-844-879-7341
  • To file a complaint call 1-866-436-0457

Important Notice for Members Using Public Transportation:

Daily Transit Passes – Effective June 1, 2018
We’re excited to offer you a new, easy way to get a transit pass for your Medicaid appointments. The Comdata MasterCard program gives you funds to be used for day passes on Nevada public transit systems. Here’s how it works:

  1. You must call MTM at 1-844-879-7341 to schedule your ride.
  2. MTM will verify your appointment. We will add the funds for a public transit day pass to your card.
  3. Funds will be placed on your card two business days prior to your appointment.
  4. You can only use your card to buy transit day passes.
  5. Your transit day pass can be bought at a transit facility, ticket vending machines, or online.

Be sure to save your card for future trips. New fare money will be loaded as you schedule more trips with MTM.

Monthly Transit Passes – Effective January 3, 2018
To better assist you, and in partnership with the Division of Welfare and Support Services (DWSS), you can now pick up your monthly bus pass on Wednesday or Thursday at the Flamingo location. You can still pick up on Tuesdays at the Owens location.

Pick-Up Location Details:
Tuesday
Owens District Office
1040 West Owens Avenue
Las Vegas, NV 89106
Enter through the NEON Lobby
8 a.m. – 4:30 p.m.; closed for lunch from 12 p.m. – 12:30 p.m.

Wednesday-Thursday
Flamingo District Office
3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
Main Entrance – look for MTM Non-Emergency Transportation signage
8 a.m. – 4:30 p.m.; closed for lunch from 12 p.m. – 12:30 p.m.

Frequently Asked Questions (FAQs)