Minnesota Transportation Programs

Transportation Providers


MTM is committed to providing high quality transportation services to Medical Assistance and Minnesota Care recipients. We are always seeking transportation providers to join our network. If you are interested in joining MTM’s Minnesota NEMT network, find out more about our recruiting and credentialing process and fill out our questionnaire.

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MTM’s transportation provider recruiting process consists of application, credentialing, and contracting phases. You will work with a designated Contract Representative to successfully complete each phase. Visit MTM’s Join Our Transportation Provider Network page to learn more.
Members of MTM’s transportation provider network must have specific credentialing and qualifications, including training elements. All drivers must meet our credentialing requirements and complete our contracting process, as well as complete all required training.
MTM communicates trip assignments and details to transportation providers electronically through our Electronic Trip Download (ETD) system.
MTM does not reimburse transportation providers for no shows. You should confirm the transport and pick-up time with the recipient on the day prior to the scheduled trip. If a recipient indicates that they won’t be attending their appointment, cancel the trip through our Provider Trip Management (PTM) application.
All information that you receive for trips assigned to your company will be verified by MTM with the recipient and facility. Therefore, it is as accurate as possible when it is sent to you. However, you should confirm the trip pick-up and drop-off locations and times during your pre-trip confirmation call to the recipient. If you find an error in the provided information during this call, you should notify our Transportation Provider Helpdesk as quickly as possible at 1-877-892-3997 or tphelpdesk@mtm-inc.net to ensure you receive proper payment.
All details regarding rates are discussed and determined with transportation providers on an individual basis.
All transportation providers must have general and automobile liability policies of no less than $1,000,000 each. MTM must be listed as a Certificate Holder and Additional Insured on both polices. Additionally, your company must hold worker’s compensation insurance and any additional insurance necessary to meet state requirements.
Questions and comments can be directed to our Transportation Provider Helpdesk at 1-877-892-3997 or tphelpdesk@mtm-inc.net.