With the Centers for Medicare & Medicaid Services (CMS) expanding the definition of primary health-related benefits in an effort to improve members’ quality of life, insurers offering Medicare Advantage plans have a unique opportunity to differentiate themselves in a major way: by offering a non-emergency medical transportation (NEMT) benefit that is leaps and bounds ahead of the rest.
NEMT is an often over-looked Medicare Advantage benefit that presents an opportunity to provide your members a unique experience. Transportation is an important factor in a modern, well-rounded Medicare program, and MTM is leading the way in helping Medicare Advantage plans tailor their NEMT offerings. With more than 20 years of experience providing high quality transportation to Medicare members nationwide, let us help you create a truly unique and innovative NEMT program.
Here are three simple ways transportation can set your plan apart and drive you ahead of your competition:
Social determinants of health are a large factor in CMS’s expanded coverage guidance as your plan focuses on helping members stay happy at home while getting access to the care they need to stay healthy. Consider offering a set number of traditional medical trips while also tacking on additional one-way community trips—rides members can use to get to church, fitness facilities, the hair dresser, shopping, vocational opportunities, and other activities. By offering your members the opportunity to remain active members of their communities, you’re also allowing them to maintain their independence and improve their quality of life.
The Medicare generation is continuing to become more adept—and even more dependent—on technology. With your members becoming more tech-savvy by the day, a robust, easy-to-use app is something members have come to expect. MTM’s Reveal platform offers functionality that allows members to monitor their trip status and check on their driver’s ETA. However, we realize not every Medicare Advantage member is comfortable with technology. Our focus on customer service is unwavering—for those members who prefer to speak with a live representative, MTM remains committed to providing one-call resolution.
An estimated 20% of Medicare members require wheelchair-accessible vehicles. While on-demand transportation providers may seem like a great solution for your Medicare Advantage transportation benefit, they don’t always offer all-encompassing transportation modes. Make sure your transportation partner’s network expands past just ambulatory sedan transportation to encompass wheelchair vans and stretcher vehicles to meet every members’ unique needs. The abilities of the drivers are also an important factor; these members need drivers who can go beyond just getting them where they need to go—they often need assistance getting in and out of the vehicle. MTM’s network of transportation providers includes drivers who are highly trained in passenger assistance and encompasses all modes of transportation, including partnerships with on-demand transportation providers to allow us to easily and quickly accommodate short notice trips.
Want to discuss how recent CMS changes to Medicare Advantage plans might impact the future of NEMT, and how MTM can help you customize your NEMT benefit?